Hilldale Public Schools Service Desk

New ticket categories

There are now different class categories for submitting tickets.

1. Facility Requests

2. IT Requests

3. MAS Gradebook Account

These three determine which group gets a ticket. After selecting the class there are various sub-classes that will help us, and you in regards to the issue and the location of the issue.

For example under the IT requests there are two sub-classes.

1. Break Fix

2. Move/Add/Change

These determine the type of ticket. For example Break Fix is used for existing equipment, software, or just a general IT question. Move/Add/Change is used for adding new equipment, software, moving existing equipment, or unblocking a specific web page.